Customer Service

Communicating with Confidence for Staff 2025

This course empowers team members with practical communication skills that enhance workplace collaboration, professionalism, and productivity. Participants learn techniques for clear and assertive communication, active listening, managing difficult conversations, and building rapport with colleagues and clients. The course emphasizes boosting self-confidence, improving verbal and nonverbal communication, and fostering a positive work environment through respectful and constructive interactions.

Hours: 1

CEU's: 0.1