Customer Service

Communicating with Confidence for Owners and Administrators 2025

This course is tailored to leaders and decision-makers, equipping them with advanced communication skills to inspire, guide, and manage effectively. The course covers strategies for clear and persuasive messaging, conflict resolution, delivering constructive feedback, and fostering open dialogue within teams. Participants also learn to navigate challenging conversations confidently, build trust with stakeholders, and lead by example in creating a positive and collaborative organizational culture.

Hours: 1

CEU's: 0.1

Customer Service

Communicating with Confidence for Staff 2025

This course empowers team members with practical communication skills that enhance workplace collaboration, professionalism, and productivity. Participants learn techniques for clear and assertive communication, active listening, managing difficult conversations, and building rapport with colleagues and clients. The course emphasizes boosting self-confidence, improving verbal and nonverbal communication, and fostering a positive work environment through respectful and constructive interactions.

Hours: 1

CEU's: 0.1

Customer Service

Covid 19: What you need to know (for members)

This course informs you of what you will need to know in order to efficiently handle Covid 19 in your center.

Hours: 0.5

CEU's: 0.05

Customer Service

Creating A Welcoming Environment for All Who Enter 2025

When families enter a childcare center, they want to feel welcome. They are looking for a place that could be considered an extension of their home. This course teaches you how to make your families feel welcome in your center and classroom.

Hours: 1

CEU's: 0.1

Customer Service

Mastering Exceptional Child Care Services 2025

This course will teach team members how to provide excellent customer service to parents and families.

Hours: 1

CEU's: 0.1

Customer Service

Public Relations Crisis Communication for Staff 2025

This course equips team members with the skills and strategies to respond effectively during a public relations crisis. Participants learn to manage communication under pressure, align messaging with organizational values, and maintain professionalism when addressing stakeholders or the public. Topics include understanding crisis protocols, supporting leadership efforts, and using appropriate communication channels to mitigate risks. This course ensures staff are prepared to uphold the organization’s reputation and contribute to a cohesive crisis response plan.

Hours: 1

CEU's: 0.1

Customer Service

Public Relations Crisis Communication Planning for Administrators 2025

This course will teach Owners and Directors how to manage public relations communications in the event of a crisis, guide in setting up a Crisis Communication Plan, and explore various crisis scenarios to learn effective ways of responding.

Hours: 1

CEU's: 0.1

Customer Service

Empathetic Communication 2025

This course focuses on developing the skills to connect with others through understanding, compassion, and active listening. Participants learn techniques to navigate difficult conversations, build trust, and foster meaningful relationships in personal and professional settings. Topics include recognizing emotions, responding empathetically, and improving verbal and non-verbal communication.

Hours: 1

CEU's: 0.1