Customer Service

Communicating with Confidence for Owners and Administrators 2025

This course is tailored to leaders and decision-makers, equipping them with advanced communication skills to inspire, guide, and manage effectively. The course covers strategies for clear and persuasive messaging, conflict resolution, delivering constructive feedback, and fostering open dialogue within teams. Participants also learn to navigate challenging conversations confidently, build trust with stakeholders, and lead by example in creating a positive and collaborative organizational culture.

Hours: 1

CEU's: 0.1