Customer Service

Public Relations Crisis Communication for Staff 2025

This course equips team members with the skills and strategies to respond effectively during a public relations crisis. Participants learn to manage communication under pressure, align messaging with organizational values, and maintain professionalism when addressing stakeholders or the public. Topics include understanding crisis protocols, supporting leadership efforts, and using appropriate communication channels to mitigate risks. This course ensures staff are prepared to uphold the organization’s reputation and contribute to a cohesive crisis response plan.

Hours: 1

CEU's: 0.1